I really don't see the problem here. This IS a PUBLIC forum after all. If you don't like it, go to IP or ESI. If you want to help fine, if you don't, don't, but please get off the high horse bulls%$t. If anyone's to blame it's URC for their software policy on what they call "Professional Series Remotes". And if this is NOT a "Help" forum, why is it so many of us professionals ask for help on it?????