Since I got a new Windows 7 computer, I am unable to download settings to the remote. Initially it did not even open the software, but I changed it to run in XP mode, so I was able to edit the commands. However I was not able to download the new commands to the device. I get the "The Remote Commander is not connected or not responding. Please ensure it is connected properly to your computer via the USB cable and click [Retry]" message. Meanwhile the remote screen reads "USB Mode," so it is obviously connected.
Any suggestions?