On January 5, 2012 at 19:15, GLS said...
1) Yes, I did a microprocessor reset before I hooked everything up.
2) It wouldn't connect to do the firmware update.
3) I own a 3311 and it works great.
4) DENON tech support had me reset the network info (the dump)
5) DENON tech support had me opening those ports. I understand port forwarding. How the hell do I know how they have configured their stuff?
6) I could see the unit ON the network, it was on the client list of the router, AND I could ping it from the router and my phone and it still kept saying that there was no connection!
7) I didn't think opening ports was necessary, but READ #5.
8) The third DENON tech I got had no good suggestions at all.
9) I've been to the class, and I don't remember anyone mentioning the network reset method. The manual (which I've read and downloaded to iBooks on my iPad for use in the field) only mentions the microprocessor reset.
10) The first DENON tech actually suggested I don't update the firmware unless there is a specific need for it.
Dude, read the post before you start typing.
G
I did read your post- I made those comments because some of yours showed that you either didn't look in the manual (admittedly, a PITA at times) or you don't like using the manual (understandable). I guess the Denon CI trainers don't cover the same info. When I was there, we covered these issues. If you have a 3311, you should have known Network Standby needs to be on,
unless you don't operate it from your computer (again, understandable).
Did you go into Network Information to see if it actually had an IP address? I installed an AVR-990 and its network card was DOA.
Pg 83 in the advanced section of the manual shows the Web Control function (that's where port forwarding is used).
Here's the Network Setup section; look for Network Connecting- if it's not set to ON, it won't work.
[Link: usa.denon.com]
