On December 2, 2011 at 01:05, Ernie Gilman said...
Is the client keeping a diary of the times he's found it to be gray.
As for discovering the gray versus black, that success was a total fluke based on the idea that these guys never explain everything to us.
Next time you're there, or better yet over the phone now, be sure that symptoms are being written down very systematically.
Write down everything and a pattern is likely to emerge.
I would agree, but in this case that is not going to happen. This is a high profile client that does not call us, he has people that call us. He pays for things to work, not keep a diary.
This may sound worse than it is. Good client, does a lot of buisness with us. Just pays us for things to work.
Good news so far, I have not received a call that the gray screen came back today.
