Actually I opened it after I was told about the policy, so I didn't do it knowingly. Nuff said I guess. Hopefully this will save someone else from being excluded from support by URC.

I probably won't buy another one of these models anyways. While the button layout is nice, the remote has a cheap cover plate that breaks off if the remote falls on the floor. Guess the cover plate tabs aren't very strong. Don't get me wrong, I love the URC remotes, and like how you don't have to connect a usb cable and go online like you do with Logitechs'. But my experience with this model has left me with a sour taste.