A lot of good points here. Not one user is asking for a free remote, but for the option to get their Pronto's repaired at a fair and reasonable price.

If you go back earlier in the thread, Daniel discussed what Phillip's own testing was in regards to dropping the unit. If Phillip's says it's built to survive a 29cm drop (or what have you) the it should survive the same drop in a users home. If the Pronto can't survive what they say it can, then Phillips can't live up to their own implied merchantability of the Pronto.

If my remote breaks, I expect it to be fixed at a fair price. I shouldn't have to pay 80% of the purchase price for a "refurbished" unit. I pray I do not have to go through this; I've had some close ones. I can honestly say that if I do go through this I won't buy another Phillips product again.

Has anyone heard from Joe, the original poster?

-John