Have you even read the thread? Nobody wants Phillips to pay for their mistakes... They MERELY want a product repair.
If you buy a palm Pilot can and break the screen can you send it in for a repair? YES.
If you Buy A $300 Watch and break the crystal can you get it replaced?
YES
If I break the screen on one of by pieces of test equipment can I replace it?
YES
So finally what has Phillips decided to do?..
WOW! They will generously allow you to purchase a reconditioned unit at a discounted price if you send them in a broken one..
Drop repairs are NOT rocket science. I deal with them time to time. I'm also degrade in electronics and have done it myself, so I know of what I speak.
I guess there not enough profit in repairing the "less than 1%" drops...
Too Bad.