JB, Your entire argument for pronto seems to rely on the fact that everyone called pronto with a chip on their shoulder and cursed them out. I have read the comments on this thread, and don't believe that was the case with all the people who were not receiving good customer service. Perhaps there were a few loose cannons, but I don't believe they were the majority. How would you explain calls that weren't returned and products that were shipped incorrectly? Don't be so blind to suggest there was never a problem. Obviously there is and has been. Otherwise this whole issue would have never came to light. It wouldn't surprise me if the comments on this thread have been tainted to put a postive spin on things, but I guess that would be up to the CR dept. Yeah. Maybe they are doing a good job.