Sorry to burst your bubble JB. Good customer service should be just that. It should not be reliant on the attitude of the customer. One needs to turn a deft ear to those who have nothing pleasing to say, and treat them in the a civilized manner and the dignity that we all deserve. I would hate to think the policy with any person or company is treat people only with the same amount of care that they have shown to you. If this is allowed to happen at Phillips or any other company, then YES. They do indeed have a serious customer service problem that need to be evaluated and changed. This is not a playground. We cannot try and one up each other. If one reacts to harsh words with resent. Then this is merely a reflection on their own character and discipline. If we were all allowed to treat others poorly only because we had been treated the same. What kind of pathetic world would we be living in? Sure we must be kind, but unfortunately, there are still to many that feel that only the squeaky wheel gets the oil. If customer service would give the service that was needed... There would be no squeaky wheel. Teach your children to look for the good in all people and then they will find it.
USA