Dropped my Pronto last week for the 5th time. Had a bad feeling this time 'cause I tried to break the fall with my foot and sure enough, when I picked it up the screen was cracked. I called Phillips, was on hold for 40 seconds, told them the problem and that the remote was nine months old. No problem. I was given a case number, sent it out and a replacement is on its way. No charge. I love Phillips.