My Pronto was dropped and the screen broken last week. I called Philips in Holland but was told to contact the supplier. I took the remote back to the supplier and they phoned Philips in Holland asking about parts to repair it. Philips said they don't supply parts and when asked about returning it for repair said they don't do repairs. The guy in the shop said the woman at Philips was "very uncooperative" only he used stronger language. As it is covered by my insurance I'll only lose UK£50.00 but it should be a warning to people not to buy this product. Personally I won't buy any Philips products in the future and will replace this remote with an altenative product.