I went through somewhat the same problem when I bought a Pronto over a year ago. Within the first week I dropped something on it and the display cracked. Because of the charge card used I was able to receive a full refund (except tax) which allowed me to buy a new remote.

Something to think about instead of the $150 (which I think is fair for misuse replacement)if it is really new. Most cards support this for the first 4 weeks.

Bear