Are your systems on the home network? Private crestron network? Or none?

Yes on the customers lan.

Are you programming in SB?

No Simpl

Are you using the DYnamic presets?

No

Are you using JPEG or PNG background files?

JPG

Are you properly sizing all your graphics or letting the the panel do it?

Using a NTDesigns Template.

Unit would lock up, replaced the unit and havent had any more issues. It's been about 2 months I think. Good Luck. It's the only Prodigy system I've done.