UEI are protecting their dealer base.

Purchasing on eBay is not supported. (see their website).

Concessions can be made for nice people that have been hard done by a dealer or possibly have a used product that is missing software.

Also, you need to remember that the SL has been discontinued for nearly 3 years. There is nothing new about it.

Try contacting a local dealer to see if they can help you out.

I don't know how you are trying to contact Nevo but I have always had a good experience getting help when required.

D.