Lack of hard keys is a killer for me and most of my customers.

Actually, I should amend that to "persistent" keys. That's the problem with an iController. One must first load an application before a button is available. Ignoring the load the application issue, one must code vol, mute and probably ch+(-) on most pages, tying up valuable screen real estate.

There is another side to this coin, however. As I observe the iGeneration, they welcome excuses to touch, swipe, and scroll. To this type of individual, constantly needing to select this that or the other is a plus.